WIRES.CO.UK Terms And Conditions

About Us

WIRES.CO.UK is a trading name of EUROWIRE LTD

WIRES.CO.UK has a policy of supplying the highest quality material at the best prices and minimal delivery time it can offer to its customers.

If you have any suggestions or comments please contact us on:

Phone : 01371 238013 Fax : 01371 871882 Email : sales [at] wires [dot] co [dot] uk

Web helpdesk : https://helpdesk.wires.co.uk/index.php?a=add

Eurowire Ltd (t/a WIRES.CO.UK), Unit 2 Zone A (Yellow Railings), Chelmsford Road Industrial Estate, Great Dunmow, Essex, CM6 1XG. UK - United Kingdom.

VAT GB609841131

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Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

PAYMENT BY CARD

If payment is made by a credit card registered in another currency, the order will be charged in GBP and the card issuer will convert the GBP order amount back to your currency at their published rate & foreign exchange charges.

We accept Visa, Mastercard, Visa Delta and Switch/Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Orders will be charged on day of despatch and are all charged in GBP Pounds Sterling.

PAYMENT BY CHEQUE / POSTAL ORDER / BANK TRANSFER

Payments by Cheque or Postal Order must be in GBP £ Pounds Sterling, drawable from a UK Bank and must be made payable to "EUROWIRE LTD", please write your order number on the back

We only charge in GBP Pounds Sterling - payment received must match the GBP value of your order.

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If your order is placed but has incorrect items/details AND we have not despatched it:

Please contact us immediately by phone during our working hours: Mon-Fri 8am-4:30pm

(closed Saturdays/Sundays and UK Public Holidays)

on : 01371 238013 (intl : +44 1371 238013)

Please do not email us corrections as we process orders very quickly during our working hours

and your order may be sent before we read your email

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CERTIFICATION

If any form of approval or certification is required, or the goods are for use in the aerospace or aircraft industries we must be advised at the time of ordering. Documents may not be availiable if requested later.

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Shipping And Handling

FOR SHIPPING TO UK ADDRESSES:

Shipping and handling charge for delivery in the UK is from £3.20 (via "Royal Tracked 48")

Online prices are for website orders only.

Prices for offline orders (verbal/fax/email) can be subject to surcharges due to extra overheads involved.

We also offer a DPD Local "Pack" Service which are specially discounted from our standard rates for orders upto 4kgs.

The customer should check the email order confirmation to verify that the order includes an accurate delivery address. Once the order is collected by our shipping partner, they will keep you informed via email or SMS regarding the delivery progress. For shipping services that require a signature, kindly ensure someone will be available to sign for the goods on the scheduled delivery day. In the event that your package cannot be successfully delivered, please follow their instructions for further steps. Should your order be returned to us, we will pass on any return delivery charges made by the shipper back on your order, and if you still require your order, a another shipping charge will be necessary.

For UK orders, please ensure the correct "County" is selected, We are unable to check the validity of a County so if it is incorrect, any extra charges by the carrier or post office will be added to your order and the difference to be paid.

## UK Customers only: We we can only send orders over £50.00 containing Silver by "Royal Mail Special Delivery". If we receive such an order with the wrong shipping method, the shipping will be changed to "Royal Mail Special Delivery" and any difference in the charges will be applied to the invoice.

When choosing shipping method, shipping method times are not a guarantee of how quickly you will receive the item from time of order. Those times are only valid from time of despatch, see further below under "Delivery Schedule" for order assembling, picking and despatch times - if goods are required by a certain date, please enter those details in the "Special Order Instructions" box during checkout.

Royal Mail advises "Tracked 24/48" is not a guaranteed 24/48 hour service, but "Special Delivery" is guaranteed (with certain postcodes are not guaranteed, eg certain highlands/islands locations)

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FOR SHIPPING TO NON UK ADDRESSES:

The online system will calculate the carriage for you during checkout.

We cannot ship to any International PO Box address.

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BREXIT

From 1st January 2021, the UK has left the EU and the following changes now apply:

UK VAT (UK Sales Tax) is no longer charged for sale to the EU

Incoterms for shipping will be DDU (Delivered Duty Unpaid) / DAP (Delivered At Place)

On entry of goods to the EU country:

Order will have to go through customs clearance and following charges may apply:

EU Country Tax

Customs Clearance Charge

Generally there should not be DUTY since the majority of goods we sell to the EU are declared as UK origin = preferential origin to the EU = Nil DUTY

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Delivery Schedule

Most orders are processed and despatched within 1 working day of receipt of order.

Bespoke items that require re-winding, metering, manufacture will take longer.

In all other cases we will endeavour to deliver as soon as all items are available as required.

Exceptions : We are closed for all UK national holidays, and we are closed for 1 week during Christmas Holiday period, so please allow extra 1-5 working days for orders to be processed.

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Back Orders

Sometimes items can be sold out before we can update the site, so if your item is out of stock, we will contact you by email.

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Tax Charges

For orders sent to the UK : 20% VAT is added.

No tax is applied to orders sent outside the UK

- any tax & duty to be charged by the delivery country customs clearance

For EU EORI registered customers, there is an option during the checkout to enter in your EORI details.

We will check the number on

https://ec.europa.eu/taxation_customs/dds2/eos/eori_validation.jsp

Order can only be sent to the EORI registered address.

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Credit Card Security

Our site is now fully SSL secured - all pages including checkout pages are now SSL secured.

All checkout details sent thorugh the secured site are ENCRYPTED. Encryption makes all data unclear for unauthorised people to view information travelling between computers. The information is encrypted before being transmitted over the internet. They are decrypted when the details reach us. They are not held in clear text on any web site.

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Guarantee

If you've received an order but has incorrect items received:

Please contact us by email with the details, including the order number,

we will check our records and contact you on resolving such issues.

Before contacting us, please ensure all packaging has been removed from the items

- eg. a tube of 2 reels wrapped in cardboard can be mistaken as 1 reel...

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Please contact us as soon as possible if you've placed an order but not received it after 15 working days of order or despatch.

We have a limited amount of time that we can claim for loss or damages from our carriers.

(eg. Parcelforce : we must claim within 30 days of despatch)

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Reaching Us

If you need to reach us, please email us on sales [at] wires [dot] co [dot] uk,

alternatively,

you can call on 01371 238013 (Int'l +44 1371 238013)

or fax us on 01371 871882 (Int'l : +44 1371 871882)

or write to us at Unit 2 Zone A (Yellow Railings) Chelmsford Road Industrial Estate Great Dunmow Essex CM6 1XG UK - United Kingdom

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Privacy Policy

INTRODUCTION

In this privacy policy, "we" and "our" relates to EUROWIRE LTD (sites: www.wires.co.uk, www.trade-wires.co.uk and www.scientificwire.com), registered in England.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from EUROWIRE LTD or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

AUTOMATED PROCESSING

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through our helpdesk https://helpdesk.wires.co.uk/index.php?a=add , or by phone on +44 1371 238013.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. Turning off cookies may affect the checkout process.

Click here to update cookies preferences

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Returns Policy

The customer must inspect the products as soon as possible after direct delivery. If there is noticeable damage on a delivery where a signature is required, please sign the delivery "RECEIVED DAMAGED".

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund of goods plus basic cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

We are unable to refund items that are made specially for an order

(eg. Items sold in specific metres or kilos, ie 3 mtr Silver Wire is a specially made order)

Please ensure all returns are packed well for a safe return with a covering letter quoting the order number.

For all returns: Return carriage is the responsibility of the buyer. For an order that was sent by carrier and is subsequently refused, any charges from the carrier relating to a "refusal" and the order's return will be deducted from any refund that is due on the material.

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